60-Day MedLink QR Warranty

All MedLink QR IDs, accessories, and attachments are covered by a 60-day warranty from the date of purchase. This warranty protects against defects in materials or workmanship. We recommend inspecting your product carefully upon arrival to ensure everything meets your expectations.

This warranty does not cover:

  • Normal wear and tear, including surface scratches, tarnishing, or minor dents.
  • Changes or updates to engraved or QR-encoded information.
  • Damage caused by misuse, accidental handling, or exposure to harsh chemicals.
  • Loss or theft of any kind.
  • Repairs performed by anyone other than the MedLink QR team.

Returns & Refunds

All engraved and QR code medical IDs are custom-made and personalized for each customer. Because of this, they are not eligible for return or refund once produced.

Non-personalized products may be returned or exchanged within 60 days of purchase, provided they are in unused, saleable condition.
Please note that shipping and handling fees are non-refundable.

Resizing & Repairs

Before ordering, please use our Sizing Guide to ensure the correct fit.

Resizing and repair services are available for select products such as Chain Link Bracelets.
However, we are unable to resize or repair certain products, including:

  • Stretch Band Bracelets
  • Sports and Silicone Bands
  • Leather Bracelets
  • Sleek, Modern, and Specialty Designs

Fees apply for eligible resizing and repair services.
To confirm whether your item qualifies, please contact our support team or call (813) 710-9828

If a product has been discontinued, MedLink QR reserves the right to replace it with a comparable model.

Returning Merchandise for Refund or Repair

Customers are responsible for shipping items back to MedLink QR for return, resizing, or repair.

To return or repair your product:

  1. Contact our Customer Support team at (813) 710-9828 or email us for return authorization.

  2. Place your product in a padded envelope and include all relevant information. We recommend insuring your shipment, as MedLink QR is not responsible for items lost in transit.

  3. Mail to: webmaster@medlinkqr.com

MedLink QR
Attn: Returns Department

451 Wall Street, London, United Kingdom
Phone: (813) 710-9828
Email: webmaster@medlinkqr.com

Please allow 4–6 weeks for resizing or repairs once we receive your item.